Arrange A Taxi

262-284-TAXI (8294)
TDD: 262-284-0199

For the most efficient service, please have all of the following information ready before calling to reserve a taxi:

1. The date you will need a taxi.
2. The time of day you wish to be picked up. Please remember that this is NOT your appointment time. This is the time you want to be picked up.
3. Please advise if there is an appointment time.
4. Please check with the dispatcher for pick-up time the day before the ride.
5. Medical facilities will not allow Shared-Ride to pick up a patient after sedation.

In order to provide service, you will be asked to give the following information:

• Your name
• Pick-up address (you must designate which entrance if there is more than one)
• Destination address and phone number
• Number of passengers
• Your phone number
• The need for wheelchair accessible vehicle

Please remember that we are a “Shared-Ride Taxi” service, and therefore, you must allow adequate travel time to and from appointments and allow for short delays, as others are scheduled to ride with you. Every attempt will be made to get you to your destination on time. Your taxi will arrive as close as possible to your scheduled pick-up time.

Information subject to change without notice.

Rules & Regulations

The Ozaukee County Shared-Ride Taxi Service is a public transportation program established by Ozaukee County and is operated under County Authority. Trips using the taxi service should be arranged in advance.

• The Shared-Ride Taxi Service uses sedans, wheelchair-accessible vans and wheelchair-accessible minibuses. If you specifically need a wheelchair-accessible vehicle, please make this request at the time of your call.
• All passengers must wear their seat belts at all times.
• All children under 4 or 40 lbs must be seated in a secured child safety seat, and all 4-8 years olds that are between 40-80 lbs must be in a child safety seat or booster seat provided by the passenger.
• Passenger Behavior – All Ozaukee County Shared-Ride passengers are to act and behave appropriately while utilizing taxi services. Ozaukee County Transit Services has zero tolerance for inappropriate behavior. If a passenger becomes offensive, threatens others or is otherwise disorderly, Ozaukee County shall have the right to suspend service or impose other disciplinary actions for an individual for a given amount of time, up to and including permanent suspension from use of the Ozaukee County Shared-Ride Taxi. Determination of the nature of the disciplinary action or on the length of time suspended shall be made by the Transit Director as deemed appropriate.
• All passengers must be ready and waiting for pick-up. If you are being picked up from a public building or health care facility, including a nursing home, you must be waiting in the lobby. Taxi operators will go no further than the lobby of a building for pick-up or drop-off. The taxi operator will wait up to five minutes.
• The taxi is not able to accommodate any drive-through requests.
• Eating, drinking or smoking is prohibited in the taxi.
• Please cancel any services that are no longer needed at least one hour in advance.
• In the event of a “no-show,” all services for that day may be refused. Ozaukee Transit may impose a fine or suspension for excessive no-shows. See the Ozaukee County No Show Policy
• Service cannot be provided in areas where driveways or roads have not been cleared of snow.
• We strongly encourage 24-hour advanced notice for all rides to ensure taxi availability for your trip, and require 24-hour advanced notice for all Specialized Transportation and rides into Washington County.
• Only ADA service animals allowed on board. No Pets!
• Please advise dispatch of any special pickup instructions.
• A limit of (2) grocery bags or parcels that would fit on a customer’s lap are allowed on board per trip, to allow space for a maximum number of passengers.
• Fare Payment Policy – Guidelines for fares, unpaid balances and service holds.
• Reasonable Modification Policy – Accessibility accommodations and how to request modifications.

Download Taxi Info PDF